TINGKAT KEPUASAN PEMOHON PENSERTIFIKATAN TANAH PADA KANTOR PERTANAHAN
AbstractLand Service has strategic significance for the benefit of society, especially in order to provide legal certainty and legal protection of a plot so that the public expects land services are easily accessible, cheap, fast, and give satisfaction to the users of the service. This study aimed to analyze the satisfaction level of the applicant, priority indicators to improve the satisfaction level of applicant, and the policies that must be taken to improve the satisfaction level of applicant to the quality of land services in Land Office of Badung District. The study was conducted using a cross sectional survey method on 120 applicants who transferred purchase and mortgage rights in the form of a questionnaire. The questionnaire is then processed with the validity and reliability analysis, gap analysis, and analysis of Importance Performance Analysis (IPA). The results showed that the quality of services provided by Land Office of Badung District did not meet the community satisfaction in Badung, and indicators that need to be prioritized to improve the satisfaction level of applicant is the timeliness of certificate completion. So the alternative policy that can be recommended in order to improve community satisfaction on quality service of land certification in Land Office of Badung District is to evaluate the service quality of land certification. Service quality was the first priority that has to be improved based on the result of this study in order to increase the quality of public services in the future.
Copyright (c) 2016 Jurnal Ilmu Keluarga dan Konsumen
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.Authors submitting manuscripts should understand and agree that copyright of manuscripts published are held Jurnal Ilmu Keluarga & Konsumen. The statement to release the copyright to Jurnal Ilmu Keluarga dan Konsumen is stated in Copyright Release Form. Copyright encompass exclusive rights to reproduce, to distribute, and to sell any part of the journal articles in all form and media. The reproduction of any part of this journal is allowed with a written permission from Jurnal Ilmu Keluarga dan Konsumen.